Open a UCPivot Service Ticket. Two or four hours, pre-paid, no contract. Cisco on-prem and Webex covered.
20+ years on Cisco. Hundreds of contact center deployments. For federal contracting, see our sister company FS4USA LLC (SDVOSB, CAGE 3CZ80, UEI EKJLQ9JU1WE4).
Pre-paid blocks of senior UC engineering. Pay, describe your issue, get a response.
About Your Engineer
Jim Pilgrim brings 20+ years of unified communications engineering to every service ticket.
Four steps from purchase to resolution.
Choose a 2-hr or 4-hr block and pay securely via Stripe.
Describe your issue in the intake form — takes about 5 minutes.
Senior UC engineer responds within your SLA window and engages on the issue.
Issue resolved within the 2-hour window — or extend with add-on time if needed.
Extend an active ticket in one-hour increments. Add-on time applies only to open, paid tickets within 7 days of original ticket creation.
Add-on time is available only on active, paid tickets within 7 days of original ticket creation. Reference your ticket number when purchasing.
Pre-paid via Stripe. Your card is charged at purchase. We accept all major credit and debit cards. After checkout, you'll complete an intake form describing your issue.
Once a ticket is opened and the engineer has been engaged, the time block is committed. If your issue resolves faster than expected, unused time expires without rollover. If you're not satisfied with your service ticket, contact us within 48 hours and we'll make it right.
Time expires at the end of the ticket and unused time does not roll over to future tickets. If you're not satisfied with your service ticket, contact us within 48 hours and we'll make it right.
Jim Pilgrim — senior UC engineer with 20+ years of Cisco experience. Background includes hundreds of contact center implementations across enterprise, government, and service provider segments. For federal contracting, see our sister company FS4USA LLC.
Purchase add-on time in 1-hour increments at $99/hr. Add-on time is available on active, paid tickets within 7 days of original purchase. For multi-day or ongoing work, consider the On-Demand retainer.
No — all work is remote advisory. The engineer guides you through configuration and troubleshooting steps; you or your team applies the changes on your systems. No VPN access to your environment is provided or requested.
The timer starts when the engineer begins active work on your issue. Time is tracked in 15-minute increments. You'll receive a summary of time used when the ticket is resolved.
Yes. You can purchase a ticket on behalf of a colleague or client. Provide their name, email, and contact details in the intake form — the engineer will engage with them directly.