Consulting Services
Webex Contact Center migration and optimization
From UCCX cutovers to day-two flow performance — expert engineering support for the teams running Webex Contact Center in production.
Request a Consultation
From UCCX cutovers to day-two flow performance — expert engineering support for the teams running Webex Contact Center in production.
Request a ConsultationOur consulting practice is staffed by engineers who have designed, deployed, and operated Webex Contact Center environments at enterprise scale. We work directly with your team — no hand-off to juniors, no generic playbooks.
End-to-end migration planning and execution — flow translation, queue restructuring, agent re-provisioning, and cutover validation. We've done this at scale.
Audit and redesign of production flows for reliability, maintainability, and operational clarity. We identify the structural patterns that quietly degrade performance over time.
Rapid diagnosis of production call flow failures — variable bugs, routing errors, broken nodes, and queue logic issues. When calls are dropping, you need someone who knows where to look.
Deployment, configuration, and optimization of Webex Calling alongside your Contact Center environment — dial plans, PSTN connectivity, device management, and hybrid architectures.
About Your Consultant
Jim Pilgrim brings 20+ years of unified communications engineering to every product on this page.
Free tools to full-service migrations — every product, one page.
Know where your UCCX environment stands before you spend a dollar. Get a prioritized action plan in minutes.
Start free assessment →7 questions, instant 3-year TCO estimate. See where your migration lands on the cost curve.
Calculate My Migration Cost →Upload your flow JSON, catch critical bugs and routing dead ends before they hit production.
Deep-dive analysis of production flows — routing logic, queue config, agent desktops, reporting.
The reference card that should have shipped with Webex Contact Center — every screen you actually use.
100+ questions, Webex Calling and CC Admin tracks. Simulate the real exam, get instant pass/fail with explanations.
Upload your BAT files, get a structured migration plan with DN mapping, hunt groups, and call forwarding.
Pre-paid support blocks for production issues, flow debugging, config review, or migration help. Mon–Fri 7 AM–6 PM ET.
Flexible tiers: 5, 10, or 20 hrs/week of dedicated senior Webex CC engineering. Weekly billing, no lock-in. Your team, extended.
2-day on-site or remote assessment. Written architecture assessment with prioritized recommendations from a senior UC engineer.
1–2 week engagement producing a complete migration plan, risk register, and implementation runbook. Fixed price, senior engineer led.
Get the full 3-year TCO breakdown — executive summary, cost tables, and engagement pathway as a PDF you can present to leadership.
We don't offer retainers for work that should be scoped, or fixed-fee projects for problems that aren't yet understood. Every engagement starts with a consultation to define the right scope — then we propose an approach that matches what the problem actually requires.
Whether you need a one-time migration review, a full cutover execution partner, or ongoing engineering support for your Webex CC environment — contact us and we'll design something that fits.
Pricing is scoped per engagement. Contact us for a consultation.
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