Expert Webex Contact Center engineering — no full-time hire. For teams running active migrations and project work.
About Your UC Engineer
Jim Pilgrim brings 20+ years of unified communications engineering to your team.
Three tiers for different project scales. No lock-in on any of them. Start with what fits — scale up when you need more.
10 hours/week · Billed weekly · 1-month min
5 hours/week · Billed weekly · 1-month min
20 hours/week · Billed weekly · 1-month min
Drop your name and email. Jim will reach out within one business day to schedule a 30-minute call — your environment, your challenges, no sales pitch.
Check your inbox — a confirmation is on its way. Expect a reply within one business day to find a time that works.
Every engagement covers the full range of Webex Contact Center engineering work.
Architecture review, optimization recommendations, and hands-on flow restructuring for reliability and maintainability.
Rapid diagnosis and resolution of production issues — routing failures, variable bugs, queue misconfigurations, and call drops.
UCCX to Webex CC migration planning, flow translation, queue restructuring, and cutover validation support. See our UCCX migration guide →
Comprehensive review of queues, routing strategies, agent profiles, and dial plan configurations for optimization.
Knowledge transfer sessions, best-practice documentation, and hands-on mentoring for your UC engineering team.
Pre-deployment validation, go-live support, and post-deployment monitoring to ensure zero-downtime releases.
We learn about your environment, current challenges, and team structure to determine which tier fits best. 30 minutes, no commitment.
We get access to your Webex CC environment, join your communication channels, and review your current flow architecture.
Your dedicated engineer works on your priorities — flow reviews, incident response, migrations, or whatever your team needs most.