Answer 10 questions about your current environment. Get an instant scored readiness tier, your top 3 risks, and a specific next step — no fluff, no sales call required.
About Your Consultant
Jim Pilgrim brings 20+ years of unified communications engineering to this assessment.
✓ Hundreds of contact center deployments across enterprise, government, and service provider segments✓ For federal contracting, see our sister company FS4USA LLC (SDVOSB, CAGE 3CZ80, UEI EKJLQ9JU1WE4)✓ Deep expertise in Cisco UCCX → Webex Contact Center migration paths
Cisco UCCX 12.5 reaches end-of-life December 2027.
Find out where your environment stands before you commit to a vendor timeline.
Question 1 of 10
Question 1 of 10
What version of UCCX are you currently running?
Your EOL distance affects available migration paths and script compatibility.
Question 2 of 10
How many agents will be migrated?
Agent count affects licensing strategy, piloting approach, and cutover duration.
Question 3 of 10
How would you describe your IVR / call flow complexity?
This is the most common migration underestimation. Be honest here.
Question 4 of 10
What's your current state of CUIC reporting and Finesse desktop customizations?
Custom gadgets and dashboards don't migrate — they need to be rebuilt.
Question 5 of 10
What recording and workforce management (WFM) platforms are you running?
These integrations have their own migration tracks and may require separate vendor negotiations.
Question 6 of 10
What CRM or external system integrations does your contact center rely on?
CTI integrations need certified Webex CC connectors or a custom rebuild.
Question 7 of 10
What are your contact center operating hours and criticality level?
This determines your maintenance window constraints and cutover risk tolerance.
Question 8 of 10
Which Webex Contact Center flavor are you targeting (or considering)?
Different flavors have different feature parity gaps with UCCX.
Question 9 of 10
What is your target migration timeline?
Compressed timelines are the #1 cause of failed or botched contact center migrations.
Question 10 of 10
What is your internal Unified Communications engineering capacity?
Internal UC capacity determines how much external resourcing you'll need during migration.
Assessment Complete
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